Return & Refund Policy

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

  • 30-Day Return Window: Our policy lasts 30 days. If 30 days have gone by since your items were delivered, unfortunately, we cannot offer you a refund or exchange.
  • Item Condition: To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

2. Exceptions / Non-returnable Items

Certain types of goods are exempt from being returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products (such as special orders or personalized items)
  • Personal care items (such as beauty and skincare products)
  • Hazardous materials, flammable liquids, or gases
  • Clearance or final sale items, and gift cards

3. How to Start a Return

  1. Contact Support: To initiate a return, please contact us via email or through the contact form on our website.
  2. Ship the Item: If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Refunds

  • Inspection & Notification: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.
  • Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically within 10 business days).
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us.

5. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

6. Exchanges

If you need to exchange an item for a different size or color, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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